Provider of the EUROLUB online store and as EUROLUB GmbH authorized
Online dealer your contract partner is:

Hatraco GmbH
Peutestrasse 22a
20539 Hamburg

Phone: +49 40 226 307-057
Fax: +49 40 226 307-330

VAT ID No.: DE 230134238
HRB 87821 AG Hamburg
Managing directors: Oliver Baden, Kai Vollrath

Online complaint procedure

The European Commission provides a platform for online dispute resolution (OS). You can find it at We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board and are generally not prepared to do so.

If you have any questions, complaints or grievances, our customer service will help you Monday through Thursday from 8 a.m. to 6 p.m. and Friday from 8 a.m. to 5 p.m. at the telephone number +49 40 226 307-057 or the e-mail address