Right of Withdrawal

The following right of withdrawal applies only to contracts concluded outside of business premises and to distance contracts:
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods in a single order and these are delivered together;
on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided you have ordered several goods in a single order and these are delivered separately;
on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item, provided you have ordered goods that are delivered in several partial shipments or pieces;
on which you or a third party named by you, who is not the carrier, have taken possession of the first good, provided goods are delivered as part of a regular delivery over a specified period of time.

To exercise your right of withdrawal, you must inform us (dc AG, Von-Linde-Str. 11, 95326 Kulmbach, Phone: +49 9221 9652-100, Email: info@dc.ag) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back to us. You can also click directly on the email address below to send us an email.)

To dc AG, Von-Linde-Str. 11, 95326 Kulmbach, Email: info@dc.ag:

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*).

Goods(*)/ Service(*):
Ordered on (*)/ received on (*):
Name of consumer(s):
Address of consumer(s):
Date:

Signature of consumer(s) (only if notified on paper)

(*) Delete as appropriate.